Femie Lingerie wants your shopping experience to be incredible and satisfying!
But if this does not happen, you can request an exchange or return within 7 calendar days after receiving the product.
Please read the following guidelines carefully:
REPLACEMENT
Send us a message on WhatsApp to the number: (21) 97496-2141
The product to be exchanged or returned must be in the original packaging and in the same condition as it was sent, with the label attached to the item, without showing any signs of use. Washed products, products with odors or that have been altered by the customer will not be accepted. Shipping costs are the responsibility of the customer.
We will analyze your case and respond with exchange instructions. The analysis and return period is up to 48 hours on business days or 72 hours on weekends and holidays. With the product in hand, we will carry out a further analysis of its condition and once the exchange has been approved, we will generate a discount coupon for the value of the product, which will be sent via WhatsApp with a usage period of 90 calendar days. You are responsible for exchanging any product on the website within the stipulated period, as after the deadline the coupon expires and will no longer be valid.
If there is a violation or finding of any error in the criteria mentioned above, the website is exempt from accepting the return or making an exchange. Therefore, the product will be returned to the customer without prior notice.
DEVOLUTION
Send us a message on WhatsApp to the number: ( 21) 97496-2141.
The conditions for returning the part are the same as described above, returns will not be accepted without prior communication or in disagreement with the previous provisions.
The refund will be made according to the payment method used at the time of purchase.
Payment via pix - the website is responsible for refunding the total amount of the order, excluding shipping, with a deadline of up to 30 business days.
If the purchase was made via credit card, the card operator will make the credit available on up to two subsequent invoices.
IN BOTH CASES, SPEED UP YOUR SERVICE INCLUDING:
- Full name
- Request number
- CPF
- Reason for exchange/return. Send us photos and details. (This helps to improve and correct possible errors)
IMPORTANT
- For hygiene and safety reasons, in accordance with ANVISA recommendations, we do not accept exchanges/returns of panties, white items, lingerie, bodysuits and those purchased with promotional value.
- We do not offer refunds.
- It is worth noting that return shipping is at the customer's expense.
- In cases of item defect or shipping error, Femie Fashion Store is responsible for the shipping costs when exchanging or returning the order.
- Exchanges will not be accepted without prior communication or in disagreement with the previous provisions.
Note: The date of receipt is considered to be the date informed by the company responsible for delivery, even if the receipt was not made by the recipient, but rather by third parties such as doormen, receptionists, family members, etc.
